Royal Nairobi Golf Club, Nairobi
Career Opportunities:
1. SECURITY MANAGER
Royal Nairobi Golf Club (RNGC) is the premier private members’ club in Kenya, renowned for providing world-class sporting and recreational facilities. Ideally located along Muchai Drive off Ngong Road, RNGC boasts a meticulously maintained golf course, modern Clubhouse, swimming pool, gymnasium,
and squash courts.
We are proud of our heritage and our commitment to excellence, reciprocating privileges with other Royal chartered clubs worldwide. Our mission is to deliver outstanding services to our members while maintaining sustainable and profitable operations.
As part of our commitment to ensuring the highest standards of safety and security for our members, guests and staff, we are seeking to recruit a dynamic, results-oriented, and experienced professional to join our team as:
Job Summary;
Reporting to the General Manager, the Security Manager will be responsible for overseeing all aspects of security at the Club, ensuring the safety and protection of members, employees, visitors, and assets.
The successful candidate will develop and implement security policies and procedures, manage external security providers, and serve as the primary point of contact for all security-related matters, emergencies, and incident investigations.
Key Roles and Responsibilities
1. Security Operations Management
• Develop, implement, and maintain comprehensive security strategies, policies, and procedures for the Club to protect members, staff, property, and information.
• Direct and oversee all security operations within the Club premises, including access control, surveillance, patrolling, and incident response.
• Supervise the outsourced security services provider, ensuring adherence to service level agreements, operational standards, and the Club’s requirements.
• Coordinate and monitor routine and random patrols of all Club areas to deter and detect signs of intrusion, misconduct, or unauthorized activities.
• Manage and oversee access control for all entry and exit points, ensuring that all members, staff, contractors, and visitors are properly screened and authorized.
2. Emergency Response and Incident Management
• Act as the primary point of contact in the event of security incidents, emergencies, or accidents occurring within the Club premises.
• Respond promptly to alarms, disturbances, or reports of suspicious activities, taking appropriate action and involving law enforcement agencies where necessary.
• Lead investigations into incidents involving theft, accidents, property damage, loss, or breaches of Club regulations; prepare comprehensive incident reports with recommendations for preventive measures.
• Maintain thorough and timely documentation of all incidents, investigations, and follow-up actions.
3. Risk Management and Compliance
• Regularly assess and identify potential security risks and vulnerabilities within the Club environment and recommend corrective measures.
• Enforce compliance with OSHA standards, local security and safety regulations, licensing requirements, and fire prevention protocols.
• Plan, organize, and execute regular fire drills, emergency evacuation drills, and security awareness training for staff and relevant stakeholders.
• Ensure the proper functioning, inspection, and maintenance of security systems, including CCTV, alarms, access control systems, and fire safety equipment.
• Maintain updated records of all permits, licenses, and certifications related to security operations.
4. Staff Management and Leadership
• Interview, select, onboard, and manage outsourced security personnel; conduct regular performance evaluations and recommend improvements.
• Mentor and train the security personnel to deliver professional, courteous, and effective security services in line with the Club’s standards.
• Set and monitor individual and team performance targets and foster a high-performance culture.
• Promote safe work practices and ensure that security staff adhere to safety and Club operational policies.
5. Collaboration and Communication
• Work closely with all other Club departments, particularly F&B, Events, Golf Operations, Housekeeping and Maintenance, to ensure seamless security support for Club activities and events.
• Provide members, guests, and staff with clear, professional, and timely communication on security and safety-related matters.
• Serve as the Club’s liaison with law enforcement agencies, emergency services, and relevant government regulatory bodies as necessary.
6. Reporting and Administration
• Prepare and submit regular security reports, risk assessments, and incident analyses to management and the Board.
• Maintain accurate records of daily activities, visitor logs, incidents, investigations, and patrols.
• Review and update departmental guidelines, security policies, and SOPs periodically.
Key Competencies and Personal Attributes
• Strong leadership and people management skills with a proven ability to motivate and develop teams.
• Highly attentive to detail, proactive, and resourceful in identifying and mitigating security risks.
• Excellent communication and interpersonal skills with the ability to relate effectively to members, guests, staff, and external agencies.
• Analytical thinker with strong decision-making, conflict resolution, and negotiation skills.
• High levels of integrity, professionalism, and discretion.
• Thorough knowledge of the Club’s physical layout, emergency exits, fire safety systems, and evacuation procedures.
• Willingness to work flexible hours, including weekends, holidays, and evenings, as required.
Qualifications and Experience
• Bachelor’s Degree in Security Management, Criminology, Military Science, or a related field.
• Training and/or graduation from a recognized military or police academy will be an added advantage.
• Minimum of 5 years’ proven experience in a similar senior security management role, preferably within a high-profile organization, hospitality, or private members’ club.
• Comprehensive knowledge of security operations, emergency response, risk management, and loss prevention best practices.
• Strong working knowledge of relevant laws, regulations, and compliance requirements in Kenya.
• Computer literate with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and security technology (CCTV, access control systems).
• Excellent report writing and presentation skills.
2. FOOD & BEVERAGE MANAGER
Are you a results-driven hospitality leader with a passion for exceptional service and operational excellence?
Royal Nairobi Golf Club, a leading private members’ club with a rich heritage, is seeking an experienced Food & Beverage Manager to oversee and elevate all aspects of our F&B operations, delivering unforgettable experiences to our members and guests.
Position Overview
Reporting directly to Club Management, the Food & Beverage Manager will be responsible for the overall coordination, quality control, financial performance, and innovation of the Club’s restaurant, bar, and events catering services. This is a hands-on leadership role, requiring a dynamic individual
who can manage daily operations, lead and inspire a team, drive service standards, and ensure profitability, compliance, and continuous improvement across the department.
Key Roles and Responsibilities
1. Food & Beverage Operations Management
• Oversee the day-to-day running of the Clubhouse Restaurant, Bar, and all Food & Beverage outlets to ensure smooth and efficient service at all times.
• Create exceptional dining and hospitality experiences, consistently exceeding member and guest expectations.
• Ensure the Clubhouse, restaurant areas, and event spaces are impeccably maintained in terms of cleanliness, setup, and ambiance.
• Continuously review, update, and innovate the food and beverage product offerings to maintain high quality standards and member satisfaction.
• Plan, coordinate, and personally manage special events, including tournaments, private functions, and Club functions, ensuring seamless execution from concept to delivery.
• Work closely with the Head Chef and Golf Office to design and update seasonal Corporate Event menus.
• Liaise with the Finance and Golf Office teams to manage customer feedback, resolve complaints, and enhance service quality.
2. Leadership and People Management
• Lead, manage, train, and develop the F&B team to deliver outstanding service through a culture of excellence and teamwork.
• Conduct regular staff performance evaluations, set clear performance goals, and implement performance improvement plans where necessary.
• Uphold the highest standards of behavior and professionalism across all F&B operations.
• Provide constant mentoring, coaching, counselling, and hands-on support to all team members.
• Work closely with the Security team to minimize pilferage, theft, and wastage through proactive loss prevention strategies.
• Develop and enforce comprehensive Standard Operating Procedures (SOPs) for all F&B operations.
3. Compliance and Risk Management
• Ensure full compliance with all relevant legislation, including health and safety, food hygiene, licensing, and employment laws.
• Maintain up-to-date certifications such as food handlers’ medicals and operational licenses.
• Conduct regular audits to benchmark hygiene, safety, and quality standards against industry best practices.
4. Administrative Management
• Manage the F&B administrative processes effectively, including organizing member events, preparing committee meeting reports, and maintaining accurate operational documentation.
• Ensure the Club’s assets, equipment, and facilities are maintained to a high standard through regular inspections and preventive maintenance plans.
• Support Board and Committee activities by providing reports, recommendations, and improvements that enhance Club operations and financial performance.
• Maintain and regularly update the Club’s operational policies and procedures to align with industry developments and Club objectives.
5. Financial Management and Budgeting
• Actively participate in the preparation and management of the department’s Annual Budget and Business Plan.
• Monitor revenue and expenditure closely, producing regular financial reports and variance analyses for the Board and Management Committee.
• Implement effective stock control processes, including regular stocktaking, cost analysis, and investigations of variances.
• Manage F&B asset registers and ensure proper planning and budgeting for repairs, maintenance, and capital investments.
Key Skills and Competencies:
• Deep knowledge of F&B and housekeeping management practices.
• Strong leadership, team-building, and interpersonal skills.
• Excellent financial and commercial acumen with strong budgeting and forecasting skills.
• Outstanding organizational, analytical, and project management skills.
• Ability to uphold and instill occupational health and safety best practices.
• Hands-on, flexible, and proactive approach to management.
• High degree of professionalism, discretion, and member-focused service orientation.
• Competence in MS Office applications and social media engagement.
• In-depth understanding of relevant legal and compliance frameworks (Licensing, Employment, Health & Safety).
• A strong sense of innovation, with a passion for continuous improvement and service excellence.
Education & Experience:
• Bachelor’s Degree or Higher Diploma in Hotel Management, Hospitality, or a related field.
• An Advanced Certificate or Certificate from Utalii College (or equivalent) with extensive practical experience is a plus.
• At least 7 years of progressive experience in Food & Beverage Management, preferably in a private club, hotel, or high-end hospitality environment.
• Strong expertise in stock control systems, POS systems, and F&B financial reporting.
• Proven ability to manage section heads and multidisciplinary teams effectively.
Why Join Royal Nairobi Golf Club?
• A prestigious working environment with a highly respected members’ club.
• Opportunity to lead and shape the F&B operation with a forward-thinking management team.
• A platform for professional growth and career advancement.
• Competitive remuneration package aligned with experience and qualifications.
How to Apply
If you meet the above criteria and are ready to be part of an elite team that defines excellence, please
send;
• A detailed CV
• A cover letter explaining suitability for the role
• Current and expected salary
To:
jobs.application@royalnairobigc.com
Application Deadline: 15th May 2025
Only shortlisted candidates will be contacted.
Royal Nairobi Golf Club is an equal opportunity employer and values diversity and inclusion in the
workplace